List of Courses that are Accredited by Institute of Commercial Management (ICM)

 

Leadership Skills

 

  1. Great Leadership for First-Time Leaders

  2. Leadership Development for Middle Management

  3. Personal Leadership for Business Success

  4. Coaching Skills for Managers

  5. Leading Meetings

  6. Leading Effective Teams

  7. Managing Performance

  8. Success with Change

  9. Think Your Way to Success

Presentation Skills

 

  1. Presentation Skills 101

  2. Persuasive Presentations

  3. Business Presentation Skills

  4. Public Speaking Workshop

  5. Facilitation Skills

Communication Skills

 

  1. Business Communication Skills Workshop

  2. Business Writing Workshop

  3. E-mail & Report Writing Workshop

  4. Interpersonal Skills

  5. Listening Skills

  6. Mastering Body Language: Understanding what is NOT said

  7. Communicating with Customers

  8. Managing Difficult Behaviours

Productivity Related 

 

  1. Time Management for a Contented Professional & Personal Life

  2. The Basics of Time Management

  3. Stress Management

  4. Prioritising & Planning

  5. Managing Emails

  6. Professional Emails

Customer Service

 

  1. Customer Service Essentials for Front Liners

  2. Customer Service Workshop

  3. Handling Difficult Customers & Winning Them Over

  4. Complaint Handling

  5. Communicating with Customers

  6. Effective Customer Care

  7. Dealing with Phone Rage

Out-of-the-Box & Problem Solving

 

  1. Problem Solving & Decision Making

  2. Thinking-Out-of-the-Box

  3. Root Cause Analysis

  4. Creative Thinking

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